Resolved after 35 minutes, affecting Texting Services, on October 30, 2023.
Services are now fully restored. This issue is now fully resolved. If you continue to experience any issues, please reach out to support. If we receive additional details from their team, we will publish those details accordingly. Thank you for your patience and sorry for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Oct 30, 2023, 08:04 PM UTC
Our texting partner is currently experience a system wide outage that affects SPARC Media Hub texting services. Text messages are not being delivered. We will actively work with them to restore services as soon as possible. We will provide updates as they are available. Thank you for your patience.
- identified Oct 30, 2023, 08:21 PM UTC
TextGroove has identified the issue to be connected to their Global Security and web-app routing provider. They are in communication with their team and continue to work on restoring services as soon as possible. Thank you for your patience.
- resolved Oct 30, 2023, 08:39 PM UTC
Services are now fully restored. This issue is now fully resolved. If you continue to experience any issues, please reach out to support. If we receive additional details from their team, we will publish those details accordingly. Thank you for your patience and sorry for any inconvenience this may have caused.
Your product runs on more than SPARC Media Hub
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services