SPARC Media Hub incident

Networking Issues

Resolved after 1 hour 46 minutes, affecting Main Application, on January 10, 2024.

resolved Jan 10, 2024, 10:28 PM UTC

We’ve classified this issue as being resolved. Any additional issues, please reach out to support.

Started
Jan 10, 2024, 08:42 PM UTC
Resolved
Jan 10, 2024, 10:28 PM UTC
Duration
1h 46m
Detected by Pingoru
Jan 10, 2024, 08:42 PM UTC

Affected components

Main Application

Update timeline

  1. investigating Jan 10, 2024, 08:42 PM UTC

    We are currently experiencing instability with our network. We’re currently investigating and engaging our relevant partners to resolve and increase stability.

  2. identified Jan 10, 2024, 09:04 PM UTC

    We’ve identified the issue as a global networking issue with our server partner. We’re actively working with our partners to fully restore services. We apologize for any inconvenience.

  3. monitoring Jan 10, 2024, 09:51 PM UTC

    Our partner has notified us that they’ve implemented a fix for the networking issues. We will continue to monitor to ensure services are fully restored.

  4. resolved Jan 10, 2024, 10:28 PM UTC

    We’ve classified this issue as being resolved. Any additional issues, please reach out to support.

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