SoundStack experienced a notice incident on February 19, 2025 affecting Insights APIs and Live365 Reporting, lasting 18h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2025, 06:59 PM UTC
We are experiencing an incident with the Analytics & Reporting Manager (Insights), which is causing statistics to display lower than expected. Our engineering team is actively working on a resolution. Thank you for your patience and understanding!
- identified Feb 19, 2025, 08:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2025, 11:09 PM UTC
The statistics are currently updating. As the process continues, no further action is needed on our end. We have moved the incident to a monitoring state and will keep tracking progress until it is fully resolved. Thank you for your patience!
- resolved Feb 20, 2025, 01:28 PM UTC
Thank you for your patience as our team worked through this incident. All features within Analytics and Reporting Manager (Insights) should be working now, and full statistics should be returned. Please contact our support teams if you are still experiencing any issues. SoundStack Support - [email protected] Live365 Support - [email protected]