SoundStack experienced a minor incident on May 6, 2025 affecting Insights Dashboard and Insights APIs and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Insights DashboardInsights APIsLive365 Reporting
Update timeline
- investigating May 06, 2025, 02:38 PM UTC
Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.
- monitoring May 06, 2025, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2025, 05:19 PM UTC
This incident has been resolved.