SoundStack experienced a minor incident on June 17, 2025 affecting Insights APIs and Live365 Reporting, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Insights APIsLive365 Reporting
Update timeline
- investigating Jun 17, 2025, 02:42 PM UTC
Our engineering team is actively investigating an issue that is leading to intermittent access disruptions on the Arm/Insights platform. We want to assure you that this incident does not affect any statistical data; only the ability to access the platform is impacted. We are working diligently to identify the root cause and implement a fix as quickly as possible.
- monitoring Jun 17, 2025, 03:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 05:36 PM UTC
This incident has been resolved.