SoundStack experienced a minor incident on July 30, 2025, lasting 14h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 30, 2025, 06:42 AM UTC
We’re currently looking into a potential network issue at one of our US-CENTRAL data centers. We will share more updates as soon as we have additional details. Thank you for your patience and understanding!
- monitoring Jul 30, 2025, 07:54 AM UTC
The network at our US-CENTRAL data center has stabilized, and services are operating normally. We’re continuing to monitor the situation closely and will share more details as they become available. Thank you for your continued patience and understanding.
- resolved Jul 30, 2025, 09:32 PM UTC
One of our upstream network providers (Level 3) experienced intermittent connectivity issues in the US-CENTRAL (Dallas) region, causing brief disruptions as traffic shifted between carriers. During these periods, alternate providers successfully handled most of the traffic.