SoundStack incident

Multiple Sites - Network Instability Issues

Notice Resolved View vendor source →

SoundStack experienced a notice incident on August 25, 2025, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 10:21 PM UTC
Resolved
Aug 26, 2025, 12:47 AM UTC
Duration
2h 26m
Detected by Pingoru
Aug 25, 2025, 10:21 PM UTC

Update timeline

  1. investigating Aug 25, 2025, 10:21 PM UTC

    We are investigating network instability issues affecting multiple sites. We will provide an update as soon as we have more information. Thank you for your patience.

  2. monitoring Aug 25, 2025, 10:45 PM UTC

    The issue has been identified as an incident with a network transport vendor within Frankfurt. Network traffic is now returning to normal. We continue to monitor stability and will provide a final update shortly.

  3. resolved Aug 26, 2025, 12:47 AM UTC

    We have confirmed that this incident had minimal impact on listener traffic. The disruption was limited to traffic traversing through Frankfurt before reaching SoundStack’s network. All services are now fully stable.