SoundStack experienced a major incident on September 22, 2025 affecting Live365 Streaming and Live365 Dashboard, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Live365 StreamingLive365 Dashboard
Update timeline
- investigating Sep 22, 2025, 10:21 PM UTC
We have identified an incident with the Live365 Dashboard functionality, which is preventing users from doing specific related actions on their account. The engineering team is investigating in order to reach a prompt resolution. Thank you for your patience!
- identified Sep 22, 2025, 10:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 22, 2025, 10:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 22, 2025, 10:28 PM UTC
We are doing the final adjustments
- monitoring Sep 22, 2025, 10:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 11:03 PM UTC
This incident has been resolved.