SoundStack incident

Brief Upstream Connectivity Disruption – US-CENTRAL

Notice Resolved View vendor source →

SoundStack experienced a notice incident on October 31, 2025 affecting Live Streaming Delivery - US-CENTRAL and Windows Servers, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 01:19 PM UTC
Resolved
Oct 31, 2025, 09:38 PM UTC
Duration
8h 19m
Detected by Pingoru
Oct 31, 2025, 01:19 PM UTC

Affected components

Live Streaming Delivery - US-CENTRALWindows Servers

Update timeline

  1. investigating Oct 31, 2025, 01:19 PM UTC

    Our team is currently investigating a network incident affecting one of our sites in the US-Central region. We will provide more details as they become available.

  2. monitoring Oct 31, 2025, 02:55 PM UTC

    Some streams and services hosted in the US-Central region may have experienced intermittent connectivity issues as routing reconverged. Our team has implemented corrective measures and is moving the incident to Monitoring while we continue to observe the situation to ensure stability.

  3. resolved Oct 31, 2025, 09:38 PM UTC

    We’ve identified that the issue was caused by an upstream provider. The incident has now been resolved, and we’re actively working with the provider to ensure measures are in place to prevent a recurrence.