SoundStack experienced a minor incident on November 12, 2025 affecting Login Services, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 06:22 PM UTC
Our engineering team is currently investigating a network incident affecting one of our sites in the US-Central region. Some customers may experience intermittent connectivity issues or brief disruptions. We are actively working to identify the root cause and will provide updates as more information becomes available. Thank you for your patience and understanding.
- identified Nov 12, 2025, 07:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 07:55 PM UTC
Our engineering team identified and mitigated the issue that caused temporary service instability. Performance has returned to normal, and we continue to monitor the environment to ensure ongoing stability. Thank you for your patience as we work to maintain optimal service performance.
- resolved Nov 12, 2025, 08:59 PM UTC
This incident has been resolved.