SoundStack experienced a notice incident on July 29, 2026, lasting 22h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 29, 2026, 07:24 PM UTC
We’re currently seeing intermittent connectivity interruptions affecting a portion of SoundStack services due to a network routing issue. Our team is actively working to restore normal traffic flow, and our built-in redundancy is helping to minimize customer impact. We’ll continue to monitor the situation and share updates as more information becomes available.
- monitoring Jul 29, 2026, 07:58 PM UTC
Network connectivity has remained stable following the earlier routing interruptions. Our investigation indicates that the issue was related to multiple upstream network events affecting select network paths. Mitigations remain in place, and we are continuing to monitor network performance closely to ensure ongoing service stability.
- resolved Jul 30, 2026, 06:08 PM UTC
Following an extended monitoring period, network connectivity has remained stable and all services are operating normally. We have not observed any further impact related to this incident. We will continue to monitor our infrastructure as part of our normal operations.