SonoSuite Outage History

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SonoSuite had 6 outages in the last 2 years totaling 12h 47m of downtime — averaging 0.2 incidents per month.

There were 6 SonoSuite outages since November 18, 2025 totaling 12h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sonosuite.com

Notice February 5, 2026

Log-in issues for clientes with OTP

Detected by Pingoru
Feb 05, 2026, 09:03 AM UTC
Resolved
Feb 05, 2026, 11:11 AM UTC
Duration
2h 7m
Affected: Email Notifications
Timeline · 3 updates
  1. identified Feb 05, 2026, 09:03 AM UTC

    We have identified a problem with the OTP system that impacts the log in process in the platform, impacting clients with this feature enabled. The problem is isolated and clearly identified, and the team is working on solving it.

  2. monitoring Feb 05, 2026, 09:14 AM UTC

    We are actively monitoring the situation regarding OTP. All systems are working again and the system is fully recovered. Our team is working to ensure stability and tracking that everything is working as expected.

  3. resolved Feb 05, 2026, 11:11 AM UTC

    The issues affecting OTP have been successfully addressed, and services are back to normal.

Read the full incident report →

Major January 22, 2026

Partial Outage: Assets Upload and Delivery

Detected by Pingoru
Jan 22, 2026, 12:36 PM UTC
Resolved
Jan 22, 2026, 02:04 PM UTC
Duration
1h 27m
Affected: Bulk DeliveryBulk UploadMedia Upload
Timeline · 2 updates
  1. identified Jan 22, 2026, 12:36 PM UTC

    The loading and delivery of assets are currently affected. Our team is already identified the issue and actively working to resolve it as soon as possible. We appreciate your patience and will provide updates as needed.

  2. resolved Jan 22, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 19, 2026

Platform Loading Problems

Detected by Pingoru
Jan 19, 2026, 11:39 AM UTC
Resolved
Jan 19, 2026, 05:26 PM UTC
Duration
5h 47m
Affected: Website
Timeline · 5 updates
  1. investigating Jan 19, 2026, 11:39 AM UTC

    We have identified an issue affecting the loading of the platform, impacting both the legacy and the new app. Our team is actively investigating to determine the root cause.

  2. identified Jan 19, 2026, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 19, 2026, 02:53 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 19, 2026, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 19, 2026, 05:26 PM UTC

    The issue affecting the loading of the platform, impacting both the legacy and the new versions, has been resolved. The platform is now operating normally. Thank you for your patience.

Read the full incident report →

Critical December 2, 2025

New app: Redirect loop error

Detected by Pingoru
Dec 02, 2025, 04:04 PM UTC
Resolved
Dec 02, 2025, 04:29 PM UTC
Duration
24m
Affected: WebsiteLogin / SSOMedia Upload
Timeline · 2 updates
  1. investigating Dec 02, 2025, 04:04 PM UTC

    Users in the new app are currently experiencing an infinite redirect loop. We are identifying the issue to solve it as soon as possible.

  2. resolved Dec 02, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 1, 2025

Platform Outage

Detected by Pingoru
Dec 01, 2025, 09:37 AM UTC
Resolved
Dec 01, 2025, 10:30 AM UTC
Duration
52m
Affected: Website
Timeline · 3 updates
  1. investigating Dec 01, 2025, 09:37 AM UTC

    We’re currently experiencing an outage with the new app development, affecting Analytics, Royalties and Music sections. Our team is working to resolve the issue as quickly as possible. Thank you for your patience.

  2. investigating Dec 01, 2025, 09:37 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 01, 2025, 11:27 AM UTC

    The incident has been resolved

Read the full incident report →

Critical November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru
Nov 18, 2025, 12:22 PM UTC
Resolved
Nov 18, 2025, 02:30 PM UTC
Duration
2h 8m
Affected: WebsiteQuality Control Service
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 12:22 PM UTC

    We’re currently experiencing a global network incident with Cloudflare, which is causing intermittent access issues to the Sonosuite platform (and many other related services). Our team is actively monitoring the situation and working to mitigate the impact while Cloudflare restores normal service. We will keep you updated as soon as we have more information. You can follow the status of the incident here: https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 02:28 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →