SonoSuite incident

New app: Redirect loop error

Critical Resolved View vendor source →

SonoSuite experienced a critical incident on December 2, 2025 affecting Website and Login / SSO and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 04:04 PM UTC
Resolved
Dec 02, 2025, 04:29 PM UTC
Duration
24m
Detected by Pingoru
Dec 02, 2025, 04:04 PM UTC

Affected components

WebsiteLogin / SSOMedia Upload

Update timeline

  1. investigating Dec 02, 2025, 04:04 PM UTC

    Users in the new app are currently experiencing an infinite redirect loop. We are identifying the issue to solve it as soon as possible.

  2. resolved Dec 02, 2025, 04:29 PM UTC

    This incident has been resolved.