SonoSuite incident

Log-in issues for clientes with OTP

Notice Resolved View vendor source →
Started
Feb 05, 2026, 09:03 AM UTC
Resolved
Feb 05, 2026, 11:11 AM UTC
Duration
2h 7m
Detected by Pingoru
Feb 05, 2026, 09:03 AM UTC

Affected components

Email Notifications

Update timeline

  1. identified Feb 05, 2026, 09:03 AM UTC

    We have identified a problem with the OTP system that impacts the log in process in the platform, impacting clients with this feature enabled. The problem is isolated and clearly identified, and the team is working on solving it.

  2. monitoring Feb 05, 2026, 09:14 AM UTC

    We are actively monitoring the situation regarding OTP. All systems are working again and the system is fully recovered. Our team is working to ensure stability and tracking that everything is working as expected.

  3. resolved Feb 05, 2026, 11:11 AM UTC

    The issues affecting OTP have been successfully addressed, and services are back to normal.

Looking to track SonoSuite downtime and outages?

Pingoru polls SonoSuite's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when SonoSuite reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track SonoSuite alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring SonoSuite for free

5 free monitors · No credit card required