SonoSuite experienced a notice incident on February 5, 2026 affecting Email Notifications, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Email Notifications
Update timeline
- identified Feb 05, 2026, 09:03 AM UTC
We have identified a problem with the OTP system that impacts the log in process in the platform, impacting clients with this feature enabled. The problem is isolated and clearly identified, and the team is working on solving it.
- monitoring Feb 05, 2026, 09:14 AM UTC
We are actively monitoring the situation regarding OTP. All systems are working again and the system is fully recovered. Our team is working to ensure stability and tracking that everything is working as expected.
- resolved Feb 05, 2026, 11:11 AM UTC
The issues affecting OTP have been successfully addressed, and services are back to normal.