Sonos experienced a major incident on November 14, 2025 affecting Alexa Voice Control, lasting 20d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Alexa Voice Control
Update timeline
- monitoring Nov 14, 2025, 04:36 PM UTC
Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control. https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
- resolved Dec 05, 2025, 04:17 PM UTC
This incident has been resolved.