Sonic Internet + Voice incident

Internet Network (NSW) - Intermittent DNS server fault

Resolved after 15 hours 32 minutes, affecting Sonic Internet, on January 16, 2023.

identified Jan 16, 2023, 12:01 PM UTC

Some NBN services in NSW may be experiencing intermittent browsing issues due to a suspected DNS server fault. Our engineers are investigating and working to resolve the issue. No ETR has been provided at this stage. We apologise for the inconvenience this may have caused.

Started
Jan 16, 2023, 08:00 AM UTC
Resolved
Jan 16, 2023, 11:32 PM UTC
Duration
15h 32m
Detected by Pingoru
Jan 16, 2023, 08:00 AM UTC

Affected components

Sonic Internet

Update timeline

  1. identified Jan 16, 2023, 12:01 PM UTC

    Some NBN services in NSW may be experiencing intermittent browsing issues due to a suspected DNS server fault. Our engineers are investigating and working to resolve the issue. No ETR has been provided at this stage. We apologise for the inconvenience this may have caused.

  2. resolved Jan 16, 2023, 11:32 PM UTC

    Service has now been restored to full functionality.

Your product runs on more than Sonic Internet + Voice

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →