Resolved after 2 days 2 hours, affecting Sonic Internet, on October 13, 2023.
4:29 PM 14/10/2023: Configurations have been made for VIC which have improved latency.
Affected components
Update timeline
- investigating Oct 13, 2023, 05:05 AM UTC
Please be advised of a suspected disruption affecting NBN customers affecting latency. Our network teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete.
- monitoring Oct 13, 2023, 06:33 AM UTC
5:19 PM 13/10/2023: Engineers have reset a network device and are now monitoring for changes.
- monitoring Oct 13, 2023, 07:46 AM UTC
6:34 PM 13/10/2023: Engineers have escalated to the vendor for investigation.
- monitoring Oct 14, 2023, 04:58 AM UTC
11:34 AM 14/10/2023: This disruption is ongoing and investigations continue. A field technician has been arranged to attend site to investigate equipment.
- monitoring Oct 14, 2023, 04:58 AM UTC
1:28 PM 14/10/2023: Investigations into latency continue. As a result of the investigation of the faulty optics port, a number of services in VIC and TAS loss connection this morning between 8:35 AEDT to 10:45 AEDT. Optics port will require replacing. No ETR.
- monitoring Oct 14, 2023, 04:59 AM UTC
2:10 PM 14/10/2023: Configuration changes have proven successful and latency levels are back to normal. Changes to be implemented in VIC next. No ETR.
- monitoring Oct 14, 2023, 05:32 AM UTC
4:29 PM 14/10/2023: Configurations have been made for VIC which have improved latency.
- resolved Oct 15, 2023, 07:58 AM UTC
This incident has been resolved.
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