Solitics experienced a minor incident on September 29, 2025 affecting Current status by service (REST API) and Current status by service (General Messages), lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (REST API)Current status by service (General Messages)
Update timeline
- investigating Sep 29, 2025, 03:33 PM UTC
Dear customers, Currently we are experiencing a delay with receiving events and processing them. We also have some issue with release of promotions and journeys. We are currently working on solving the issue, we already found the root cause. ETA 1.5-2 hours Thanks for the patience on this one.
- resolved Sep 29, 2025, 05:24 PM UTC
Issue now resolved, campaigns and promotions are released as expected