Card processing potential issues

Update timeline

1. investigating Mar 24, 2026, 09:33 AM UTC

   We’re experiencing potential issues with card payment processing. In some cases, there is a minor risk of double charging, but any extra charges will be refunded. Our team is actively working to resolve this as quickly as possible. We’ll provide an update as soon as possible.

2. investigating Mar 24, 2026, 10:03 AM UTC

   We have isolated the root cause of an issue affecting a subset of card transactions. In some cases, a transaction may be processed more than once. A fix is actively being deployed. Any affected transactions will be automatically reversed. No action is required.

3. investigating Mar 24, 2026, 11:19 AM UTC

   The number of affected transactions has been significantly reduced. A small number of isolated cases remain under active investigation. We will reach out individually to each affected account.

4. resolved Mar 24, 2026, 04:19 PM UTC

   The issue causing a subset of card transactions to be processed more than once has been resolved. The fix is deployed and the service is operating normally. All affected customers will be automatically refunded. Each affected merchant will receive a detailed list of impacted orders. We are implementing additional safeguards to prevent recurrence