Soldo Outage History

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Soldo had 3 outages in the last 2 years totaling 29h 52m of downtime, averaging 0.1 incidents per month.

There were 3 Soldo outages since April 14, 2026 totaling 29h 52m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: soldo.statuspage.io

Minor July 15, 2026

Online card payment declines affecting some transactions

Detected by Pingoru
Jul 15, 2026, 09:18 AM UTC
Resolved
Jul 15, 2026, 03:32 PM UTC
Duration
6h 13m
Affected: Payments by Card
Timeline · 3 updates
  1. investigating Jul 15, 2026, 09:18 AM UTC

    We are investigating an issue affecting Mastercard 3D Secure that's causing some online card payments to be declined unexpectedly. We apologise for inconvenience caused and will issue further updates as soon as possible.

  2. monitoring Jul 15, 2026, 12:24 PM UTC

    Our 3D Secure provider has informed us that most Mastercard services have now been restored and most payments are processing normally. The scheme is still subject to intermittent timeout issues which may still cause some unexpected payment declines. We continue to liaise with our provider and will issue further updates in due course. We apologise for the continued inconvenience.

  3. resolved Jul 15, 2026, 03:32 PM UTC

    Mastercard 3D Secure has returned to normal functionality and we're seeing payments processing normally. We apologise for any inconvenience during the outage period.

Read the full incident report →

Minor May 19, 2026

Issue causing some EUR bank transfers to fail

Detected by Pingoru
May 19, 2026, 12:22 PM UTC
Resolved
May 20, 2026, 10:57 AM UTC
Duration
22h 35m
Affected: EU Bank Transfer (SEPA)
Timeline · 6 updates
  1. monitoring May 19, 2026, 12:22 PM UTC

    Our payments processing partner identified an issue impacting the SEPA Instant service that caused some EUR inbound and outbound payment attempts to fail. A fix was promptly applied and services are being monitored. Outbound payments may show as "pending" for longer than usual while services return to normal. To avoid the risk of duplicate payments, please don't attempt to repeat a payment unless the status has updated to "failed".

  2. investigating May 19, 2026, 04:14 PM UTC

    The SEPA Instant service is again experiencing an issue that's causing both inbound and outbound EUR payments to fail. We're investigating with our payments processing provider as a matter of urgency and will provide further updates as soon as more information becomes available.

  3. identified May 19, 2026, 05:28 PM UTC

    There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Scheme maintenance has been scheduled to commence at 22:30 UTC 19 May 2026 in an effort to restore the service. Both inbound and outbound EUR payments are affected and further updates will be provided as more information becomes available.

  4. identified May 19, 2026, 05:36 PM UTC

    There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Scheme maintenance has been scheduled to commence at 22:30 UTC 19 May 2026 in an effort to restore the service. Both inbound and outbound EUR payments are affected and further updates will be provided as more information becomes available.

  5. monitoring May 20, 2026, 05:25 AM UTC

    Our payments services provider confirmed that the scheme-wide incident affecting the processing of SEPA Instant payments has been resolved. We're continuing to monitor services as they return to normal and will issue further updates in due course.

  6. resolved May 20, 2026, 10:57 AM UTC

    SEPA Instant payments are now processing normally. A small number of payments from yesterday remain in pending status while the system backlog is cleared, which is expected to happen in the next few hours.

Read the full incident report →

Minor April 14, 2026

Chat currently unable to transfer to human agent

Detected by Pingoru
Apr 14, 2026, 01:02 PM UTC
Resolved
Apr 14, 2026, 02:06 PM UTC
Duration
1h 3m
Affected: Chat
Timeline · 2 updates
  1. identified Apr 14, 2026, 01:02 PM UTC

    We identified an issue affecting live chat: our AI agent is able to respond to conversations but cannot currently transfer to a human agent. The fix is being implemented and we will confirm when normal functionality is restored. In the meantime you can contact us as usual via email.

  2. resolved Apr 14, 2026, 02:06 PM UTC

    The issue affecting live chat has been resolved and the service is working normally. We apologise for any inconvenience caused during the period of disruption.

Read the full incident report →