Soldo incident

Chat currently unable to transfer to human agent

Minor Resolved View vendor source →

Soldo experienced a minor incident on April 14, 2026 affecting Chat, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 01:02 PM UTC
Resolved
Apr 14, 2026, 02:06 PM UTC
Duration
1h 3m
Detected by Pingoru
Apr 14, 2026, 01:02 PM UTC

Affected components

Chat

Update timeline

  1. identified Apr 14, 2026, 01:02 PM UTC

    We identified an issue affecting live chat: our AI agent is able to respond to conversations but cannot currently transfer to a human agent. The fix is being implemented and we will confirm when normal functionality is restored. In the meantime you can contact us as usual via email.

  2. resolved Apr 14, 2026, 02:06 PM UTC

    The issue affecting live chat has been resolved and the service is working normally. We apologise for any inconvenience caused during the period of disruption.