Soldo experienced a minor incident on May 19, 2026 affecting EU Bank Transfer (SEPA), lasting 22h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 19, 2026, 12:22 PM UTC
Our payments processing partner identified an issue impacting the SEPA Instant service that caused some EUR inbound and outbound payment attempts to fail. A fix was promptly applied and services are being monitored. Outbound payments may show as "pending" for longer than usual while services return to normal. To avoid the risk of duplicate payments, please don't attempt to repeat a payment unless the status has updated to "failed".
- investigating May 19, 2026, 04:14 PM UTC
The SEPA Instant service is again experiencing an issue that's causing both inbound and outbound EUR payments to fail. We're investigating with our payments processing provider as a matter of urgency and will provide further updates as soon as more information becomes available.
- identified May 19, 2026, 05:28 PM UTC
There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Scheme maintenance has been scheduled to commence at 22:30 UTC 19 May 2026 in an effort to restore the service. Both inbound and outbound EUR payments are affected and further updates will be provided as more information becomes available.
- identified May 19, 2026, 05:36 PM UTC
There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Scheme maintenance has been scheduled to commence at 22:30 UTC 19 May 2026 in an effort to restore the service. Both inbound and outbound EUR payments are affected and further updates will be provided as more information becomes available.
- monitoring May 20, 2026, 05:25 AM UTC
Our payments services provider confirmed that the scheme-wide incident affecting the processing of SEPA Instant payments has been resolved. We're continuing to monitor services as they return to normal and will issue further updates in due course.
- resolved May 20, 2026, 10:57 AM UTC
SEPA Instant payments are now processing normally. A small number of payments from yesterday remain in pending status while the system backlog is cleared, which is expected to happen in the next few hours.