Solarvista incident

Performance Issues

Resolved after 2 hours 6 minutes, on July 7, 2026.

investigating Jul 07, 2026, 02:39 PM UTC

We've resolved the problem and things appear to have recovered - users should be seeing performance returning to normal. We'll continue to monitor.

Started
Jul 07, 2026, 01:54 PM UTC
Resolved
Jul 07, 2026, 04:01 PM UTC
Duration
2h 6m
Detected by Pingoru
Jul 07, 2026, 01:54 PM UTC

Update timeline

  1. investigating Jul 07, 2026, 01:54 PM UTC

    We are currently investigating a potential performance issue which may be impacting Portal performance and message processing rates. A further update will be provided shortly.

  2. investigating Jul 07, 2026, 02:39 PM UTC

    We've resolved the problem and things appear to have recovered - users should be seeing performance returning to normal. We'll continue to monitor.

  3. resolved Jul 07, 2026, 04:01 PM UTC

    We've now resolved the incident. Thanks for your patience.

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