Solarvista incident

Message processing delays

Resolved after 2 hours 11 minutes, on May 12, 2025.

resolved May 12, 2025, 10:14 AM UTC

We've resolved the cause of the issue and message processing has been running at expected levels since approximately 09:35 (BST). A minor update to one of the services is being developed to ensure this particular issue does not re-occur.

Started
May 12, 2025, 08:02 AM UTC
Resolved
May 12, 2025, 10:14 AM UTC
Duration
2h 11m
Detected by Pingoru
May 12, 2025, 08:02 AM UTC

Update timeline

  1. resolved May 12, 2025, 10:14 AM UTC

    We've resolved the cause of the issue and message processing has been running at expected levels since approximately 09:35 (BST). A minor update to one of the services is being developed to ensure this particular issue does not re-occur.

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