Softgarden incident

System stability issues

Resolved on July 4, 2024.

resolved Jul 10, 2024, 09:09 AM UTC

On July 4th, we were facing unexpected problems with the system stability. After investigating the problems, the root cause was identified to be connected to a security indicated update of our servers. Unfortunately, investigating the problem and identifying the root cause took almost two hours, during which the system was mostly unstable or unavailable. No data loss or exposure occurred.

Started
Jul 04, 2024, 11:00 AM UTC
Resolved
Jul 04, 2024, 11:00 AM UTC
Duration
–
Detected by Pingoru
Jul 04, 2024, 11:00 AM UTC

Update timeline

  1. resolved Jul 10, 2024, 09:09 AM UTC

    On July 4th, we were facing unexpected problems with the system stability. After investigating the problems, the root cause was identified to be connected to a security indicated update of our servers. Unfortunately, investigating the problem and identifying the root cause took almost two hours, during which the system was mostly unstable or unavailable. No data loss or exposure occurred.

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