Socket incident

Delayed creation and updates for ticketing integrations

Critical Resolved View vendor source →

Socket experienced a critical incident on October 16, 2026 affecting Ticketing, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 07:28 AM UTC
Resolved
Oct 16, 2026, 09:19 AM UTC
Duration
1h 50m
Detected by Pingoru
Oct 16, 2026, 07:28 AM UTC

Affected components

Ticketing

Update timeline

  1. identified Oct 16, 2026, 07:28 AM UTC

    We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

  2. identified Oct 16, 2026, 08:01 AM UTC

    We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.

  3. identified Oct 16, 2026, 08:42 AM UTC

    We have restored live functionality and are working on replaying older events that were missed during the incident window.

  4. resolved Oct 16, 2026, 09:19 AM UTC

    Replay completed. Tickets service has been restored to normal operations.