SOCaaS had 5 outages in the last 2 years totaling 4h 29m of downtime — averaging 0.2 incidents per month.
There were 5 SOCaaS outages since October 6, 2025 totaling 4h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
The SOCaaS portal may be currently unavailable. The team is currently investigating and will resolve the issue as soon as possible. We apologize for any inconvenience.
We have successfully contained the issue and restored the portal access. We apologize for any inconvenience caused and appreciate your patience.
Our team is aware of an issue affecting the Portal’s ability to load and is currently investigating the root cause. We apologize for any inconvenience and appreciate your understanding as we work to resolve it.
This incident has been resolved.
The team has detected an issue where the Portal is not able to load. We are currently looking into the root cause. Apologies for any inconvenience and thank you for your patience.
This incident has been resolved.
An internal configuration error may have temporarily prevented some customers (with EMS FortiClient monitoring) accessing some pages on SOCaaS portal. The issue was resolved within one hour of detection. We apologize for any inconvenience this may have caused.
Between the evening of October 05, 2025, and the morning of October 06, 2025 (PST), the SOCaaS portal experienced intermittent inaccessibility due to a backend system issue. No customer data was lost during this time. We apologize for any inconvenience this may have caused. For questions or concerns, please submit a service request through the SOCaaS portal.