SOCaaS Outage History
SOCaaS is up right nowPingoru has recorded 12 incidents for SOCaaS: 5 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Major September 26, 2026 SOCaaS Portal Not Accessible 1h 29m SOCaaS Portal
Started Sep 26, 2026, 10:19 AM UTC· resolved Sep 26, 2026, 11:48 AM UTC
- investigating Sep 26, 2026, 10:19 AM UTC
The SOCaaS portal may be currently unavailable. The team is currently investigating and will resolve the issue as soon as possible. We apologize for any inconvenience.
- resolved Sep 26, 2026, 11:48 AM UTC
We have successfully contained the issue and restored the portal access. We apologize for any inconvenience caused and appreciate your patience.
Major April 24, 2026 SOCaaS Portal Inaccessible 52m SOCaaS Portal
Started Apr 24, 2026, 07:01 PM UTC· resolved Apr 24, 2026, 07:54 PM UTC
- investigating Apr 24, 2026, 07:01 PM UTC
Our team is aware of an issue affecting the Portal’s ability to load and is currently investigating the root cause. We apologize for any inconvenience and appreciate your understanding as we work to resolve it.
- resolved Apr 24, 2026, 07:54 PM UTC
This incident has been resolved.
Major December 19, 2025 SOCaaS Portal Inaccessibility 2h 6m SOCaaS Portal
Started Dec 19, 2025, 04:03 PM UTC· resolved Dec 19, 2025, 06:10 PM UTC
- investigating Dec 19, 2025, 04:03 PM UTC
The team has detected an issue where the Portal is not able to load. We are currently looking into the root cause. Apologies for any inconvenience and thank you for your patience.
- resolved Dec 19, 2025, 06:10 PM UTC
This incident has been resolved.
Minor November 20, 2025 Nov 18, 2025 Brief Service Interruption for Dashboard and Alerts – Resolved –
Started Nov 20, 2025, 08:25 PM UTC· resolved Nov 20, 2025, 08:25 PM UTC
- resolved Nov 20, 2025, 08:25 PM UTC
An internal configuration error may have temporarily prevented some customers (with EMS FortiClient monitoring) accessing some pages on SOCaaS portal. The issue was resolved within one hour of detection. We apologize for any inconvenience this may have caused.
Notice October 6, 2025 SOCaaS Portal Intermittent Inaccessibility –
Started Oct 06, 2025, 05:30 AM UTC· resolved Oct 06, 2025, 05:30 AM UTC
- resolved Oct 06, 2025, 09:11 PM UTC
Between the evening of October 05, 2025, and the morning of October 06, 2025 (PST), the SOCaaS portal experienced intermittent inaccessibility due to a backend system issue. No customer data was lost during this time. We apologize for any inconvenience this may have caused. For questions or concerns, please submit a service request through the SOCaaS portal.
Notice August 29, 2025 SOCaaS Portal Temporarily Inaccessible –
Started Aug 29, 2025, 03:30 AM UTC· resolved Aug 29, 2025, 03:30 AM UTC
- resolved Aug 29, 2025, 05:10 PM UTC
Due to an issue with a backend infrastructure component within the data center, the SOCaaS portal was temporarily inaccessible during the evening of August 28, 2025 Pacific Standard Time (PST). Several Fortinet services including SOCaaS were affected. Please note that no data was lost during this period. We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please do not hesitate to submit a service request on the SOCaaS portal.