Resolved after 2 hours 47 minutes, affecting Snyk AppRisk and Snyk AppRisk and 1 more, on February 19, 2026.
A fix has been applied, and Emails should be working again as normal. We will continue to monitor performance for a short time
Affected components
Update timeline
- identified Feb 19, 2026, 10:58 PM UTC
Currently we are experiencing some difficulties with case creation from Email. Please use the support portal support.snyk.io for all case creation Email replies to existing cases do not appear to be impacted, however we recommend using the support portal for vital communications We will advise when the service returns to normal
- monitoring Feb 20, 2026, 12:50 AM UTC
A fix has been applied, and Emails should be working again as normal. We will continue to monitor performance for a short time
- resolved Feb 20, 2026, 01:45 AM UTC
This incident has been resolved.
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