Snel.com experienced a major incident on October 31, 2023, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 31, 2023, 09:18 PM UTC
We are encountering a power outage in rack 08 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. --- **Incident start:** 31/10/2023 22:18 CET **Impact:** Rackswitches and servers in racks 08 are down.
- monitoring Oct 31, 2023, 10:10 PM UTC
After removing the server with the faulty PSU we booted every server starting from 23:10. All the servers were up and running at 23:23..
- resolved Oct 31, 2023, 11:57 PM UTC
All the servers should be up and running now. If you still experience any issue please let us know by contacting our support by phone or sending an email to [email protected]..