Snel.com Outage History

Snel.com is up right now

Snel.com had 5 outages in the last 2 years totaling 1h 33m of downtime — averaging 0.2 incidents per month.

There were 5 Snel.com outages since December 16, 2025 totaling 1h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://snel.instatus.com

Minor September 30, 2026

Outage in Rack 2

Detected by Pingoru
Sep 30, 2026, 04:07 PM UTC
Resolved
Sep 30, 2026, 05:40 PM UTC
Duration
1h 33m
Affected: SmartDC, Rotterdam NL (Snel.com network infrastructure)
Timeline · 2 updates
  1. investigating Sep 30, 2026, 04:07 PM UTC

    We are encountering an outage in rack 2 in SmartDC datacenter. This outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 2026/09/30 18:407 CEST **Impact**: Rackswitches and servers in rack 2 are down

  2. resolved Sep 30, 2026, 05:40 PM UTC

    Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 2\. PSU has been replaced, all machines have been powered up.

Read the full incident report →

Major April 1, 2026

Major outage SmartDC network

Detected by Pingoru
Apr 01, 2026, 08:39 AM UTC
Resolved
Apr 01, 2026, 08:39 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 01, 2026, 08:39 AM UTC

    Type: Incident Duration: 4 hours and 6 minutes Affected Components: Snel.com authoritative nameservers, Outgoing mail relay, Cloud VPS platform, Snel.com network infrastructure, Pure Performance VPS platform Apr 1, 12:45:36 GMT+0 - Resolved - This incident has been resolved. Apr 2, 10:16:34 GMT+0 - Postmortem - We introduced monitoring nf\_conntrack\_count and nf\_conntrack\_max and alerting at tresholds. This will help us (pro-actively) identify and with faster resolution times in the future. Apr 1, 08:39:46 GMT+0 - Investigating - We are currently investigating this incident. Apr 1, 10:07:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Read the full incident report →

Major March 31, 2026

Partial outage on Cloud VPS platform

Detected by Pingoru
Mar 31, 2026, 06:50 PM UTC
Resolved
Mar 31, 2026, 06:50 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2026, 06:50 PM UTC

    Type: Incident Duration: 16 minutes Affected Components: Cloud VPS platform Mar 31, 19:06:19 GMT+0 - Resolved - At 20:50 CEST we received our first alert regarding a hypervisor being unreachable. Upon investigation we found that the nf\_conntrack table was full. We're still investigating what the reason for this is since we have a fairly high value for nf\_conntrack\_max, and nf\_conntrack\_count is nowhere near the value of nf\_conntrack\_max. We have increased (3x) nf\_conntrack\_max and rebooted the server. At 21:31 CEST the server was rebooted and all VM's were being started. Mar 31, 18:50:00 GMT+0 - Investigating - We are encountering an issue with hv03.snel.com.

Read the full incident report →

Major December 16, 2025

Power outage in Rack 12

Detected by Pingoru
Dec 16, 2025, 06:00 PM UTC
Resolved
Dec 16, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 16, 2025, 06:00 PM UTC

    Type: Incident Duration: 2 hours and 14 minutes Affected Components: SmartDC power network, My.snel.com - client area, Cloud VPS platform, Pure Performance VPS platform Dec 16, 18:00:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 16, 20:14:00 GMT+0 - Resolved - Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 12\. PSU has been replaced, all machines have been powered up.

Read the full incident report →