Snel.com incident

Outage in Rack 2

Minor Resolved

Snel.com experienced a minor incident on September 30, 2026 affecting SmartDC, Rotterdam NL (Snel.com network infrastructure), lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 04:07 PM UTC
Resolved
Sep 30, 2026, 05:40 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 30, 2026, 04:07 PM UTC

Affected components

SmartDC, Rotterdam NL (Snel.com network infrastructure)

Update timeline

  1. investigating Sep 30, 2026, 04:07 PM UTC

    We are encountering an outage in rack 2 in SmartDC datacenter. This outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 2026/09/30 18:407 CEST **Impact**: Rackswitches and servers in rack 2 are down

  2. resolved Sep 30, 2026, 05:40 PM UTC

    Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 2\. PSU has been replaced, all machines have been powered up.