Snel.com experienced a major incident on December 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 16, 2025, 06:00 PM UTC
Type: Incident Duration: 2 hours and 14 minutes Affected Components: SmartDC power network, My.snel.com - client area, Cloud VPS platform, Pure Performance VPS platform Dec 16, 18:00:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 16, 20:14:00 GMT+0 - Resolved - Due to a defective PSU in one of our servers the circuit breaker triggered and all power was lost in Rack 12\. PSU has been replaced, all machines have been powered up.