SnapLogic Platform pipeline preparation, affecting a subset of our customers

Update timeline

1. investigating Apr 17, 2026, 05:02 PM UTC

   Start time: April 17th 3:15 AM PST We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region. Our team is investigating this behavior with the highest priority, dedicating all resources to resolve the issue as quickly as possible. We will update this incident with our progress. Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns. Next update: April 17th 12:00 PM PST

2. investigating Apr 17, 2026, 06:23 PM UTC

   Start time: April 17th 3:15 AM PST We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region. Our team is currently on a bridge and has identified several remediation options. We are testing all available options before moving forward with performing any changes. Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns. Next update: April 17th 12:00 PM PST

3. monitoring Apr 17, 2026, 06:57 PM UTC

   Status: Monitoring Last Updated: 11:23 AM PST We have implemented remediation steps to address the pipeline preparation issues. Performance indicators are trending toward baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability. Next update by 1:00 PM PST

4. resolved Apr 17, 2026, 08:15 PM UTC

   Resolved Status: Resolved End Time: 11:30 AM PST Performance has returned to expected baseline levels.Monitoring confirms stable operation across the affected scope. We will maintain elevated observation as a precautionary measure. Customers requiring operational review may coordinate directly with support.