Snap One incident
Luma View Mobile App Issue Identified. Investigation underway.
Snap One experienced a major incident on July 10, 2025 affecting Mobile App: Luma View, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 08:53 PM UTC
We are currently experiencing an issue with Luma View mobile app following today’s server update, which may affect its proper functioning for some users. Our team is actively investigating and working to resolve this as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide an update as soon as the service is fully restored. Thanks, Your Snap One Engineering team
- monitoring Jul 11, 2025, 07:17 PM UTC
The issue affecting Luma View has been resolved. Our team will continue to closely monitor the system to ensure everything remains stable. We appreciate your patience and understanding during this time. If you experience any further issues, please don’t hesitate to contact our support team. Thank you. Thanks, Your Snap One Engineering team
- resolved Jul 11, 2025, 08:58 PM UTC
The issue with the Luma View application is fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team