Snap One incident

Control4 Cloud Services Issue Identified. Investigation underway.

Minor Resolved View vendor source →

Snap One experienced a minor incident on July 15, 2025 affecting Service: Control4 Access Anywhere and Service: Control4 Intercom Anywhere, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 12:20 AM UTC
Resolved
Jul 15, 2025, 12:55 AM UTC
Duration
34m
Detected by Pingoru
Jul 15, 2025, 12:20 AM UTC

Affected components

Service: Control4 Access AnywhereService: Control4 Intercom Anywhere

Update timeline

  1. identified Jul 15, 2025, 12:20 AM UTC

    We have identified an issue with Control4 Cloud Services - we are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team

  2. resolved Jul 15, 2025, 12:55 AM UTC

    As of 8:50 pm ET the situation was fully resolved. We will dive deeper into root causes and continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team