Snap One incident

Difficulty accessing Knowledge Base / Tech Community

Snap One experienced a minor incident on July 28, 2025 affecting Website: dealer.control4.com and Website: dealer-emea.control4.com, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started: Jul 28, 2025, 03:13 PM UTC
Resolved: Jul 28, 2025, 05:10 PM UTC
Duration: 1h 57m
Detected by Pingoru: Jul 28, 2025, 03:13 PM UTC

Affected components

Website: dealer.control4.comWebsite: dealer-emea.control4.com

Update timeline

identified Jul 28, 2025, 03:13 PM UTC

We've become aware that some customers are experiencing issues accessing the Knowledge Base, Tech Community, or Education pages. Our team is actively investigating the incident and will provide you with more details as they become available.
resolved Jul 28, 2025, 05:10 PM UTC

We have resolved the incident that prevented some users from accessing the Knowledge Base, Tech Community, or Education pages, and are continuing to monitor performance. We apologize for any inconvenience this may have caused you.