Snap One incident

We have identified a problem with Composer Pro remote system connection

Major Resolved View vendor source →

Snap One experienced a major incident on August 19, 2025 affecting Service: Control4 Composer Pro, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 01:37 PM UTC
Resolved
Aug 19, 2025, 03:31 PM UTC
Duration
1h 53m
Detected by Pingoru
Aug 19, 2025, 01:37 PM UTC

Affected components

Service: Control4 Composer Pro

Update timeline

  1. identified Aug 19, 2025, 01:37 PM UTC

    We are aware of the impacts on our Composer Pro remote system connections and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring Aug 19, 2025, 02:59 PM UTC

    The fix has been applied and Composer Pro remote access is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Aug 19, 2025, 03:31 PM UTC

    As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team