Snap One incident

We have identified a problem with OvrC Device Services

Snap One experienced a notice incident on September 11, 2025 affecting Service: OvrC Device Communication & Configuration, lasting 8m. The incident has been resolved; the full update timeline is below.

Started: Sep 11, 2025, 07:58 PM UTC
Resolved: Sep 11, 2025, 08:06 PM UTC
Duration: 8m
Detected by Pingoru: Sep 11, 2025, 07:58 PM UTC

Affected components

Service: OvrC Device Communication & Configuration

Update timeline

identified Sep 11, 2025, 07:58 PM UTC

We are aware of the impacts on OvrC Device Services and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
resolved Sep 11, 2025, 08:06 PM UTC

As of 4:00 PM EDT the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team