SMX Cybersecure Email incident

Australian Primary Site Down

Resolved after 1 day 7 hours, on February 9, 2019.

resolved Feb 11, 2019, 04:04 AM UTC

The SMX Australia primary site was inaccessible from 16:46 NZDT on Saturday, 9th February, until 15:53 NZDT on Monday, 11th February 2019, due to a major outage at an upstream network provider. Filtering services remained available through our Australia secondary site, and as such, mail flow for most customers was unaffected.

Started
Feb 09, 2019, 08:15 PM UTC
Resolved
Feb 11, 2019, 04:04 AM UTC
Duration
1d 7h
Detected by Pingoru
Feb 09, 2019, 08:15 PM UTC

Update timeline

  1. monitoring Feb 09, 2019, 08:15 PM UTC

    The SMX Australia primary site is inaccessible from 4:47 P.M. NZDT on Saturday, 10th February 2019, due to problems with our upstream network provider. Filtering services remained available through our secondary site, and as such, mail flow for most customers is unaffected. We apologise for any inconvenience caused.

  2. resolved Feb 11, 2019, 04:04 AM UTC

    The SMX Australia primary site was inaccessible from 16:46 NZDT on Saturday, 9th February, until 15:53 NZDT on Monday, 11th February 2019, due to a major outage at an upstream network provider. Filtering services remained available through our Australia secondary site, and as such, mail flow for most customers was unaffected.

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