Resolved after 4 hours 42 minutes, on March 10, 2019.
Our phones are now working as normal. We will continue monitoring this incident and update the status accordingly. Thank you for your understanding.
Update timeline
- identified Mar 10, 2019, 09:01 PM UTC
The SMX phone line is currently down. We are working with our vendor to resolve this as quickly as possible. Should you need to contact us, please email us at [email protected]. We apologise for any inconvenience caused.
- monitoring Mar 11, 2019, 12:11 AM UTC
Our phones are now working as normal. We will continue monitoring this incident and update the status accordingly. Thank you for your understanding.
- resolved Mar 11, 2019, 01:43 AM UTC
This incident has been resolved.
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