SMX Cybersecure Email incident
SMX Website and Email Admin Portal down
Resolved after 3 hours 7 minutes, affecting SMX Portal and Website, on August 2, 2019.
We have not seen any issue on our platform for the past ~1 hour. We now deem this issue as resolved.
Affected components
Update timeline
- identified Aug 02, 2019, 03:50 AM UTC
The SMX website and SMX email admin portal is currently down. Email flow should not be impacted as email will fail over to our secondary site. We are working to resolve this as quickly as possible. We apologise for any inconvenience caused.
- identified Aug 02, 2019, 03:50 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 02, 2019, 05:18 AM UTC
Some third party planned work has affected our connectivity to our provider. The third party and our provider are currently working together to fix this issue. Unfortunately, there is no ETA as yet. We apologise for any inconvenience caused.
- monitoring Aug 02, 2019, 06:01 AM UTC
All services are restored. As precaution we will monitor this issue for the next hour. Thank you for your patience.
- resolved Aug 02, 2019, 06:57 AM UTC
We have not seen any issue on our platform for the past ~1 hour. We now deem this issue as resolved.
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