Resolved after 3 hours 16 minutes, affecting SMX Service Desk, on October 2, 2019.
A fix has been implemented and we are monitoring the results.
Affected components
SMX Service Desk
Update timeline
- investigating Oct 02, 2019, 09:25 PM UTC
The SMX Email ticketing system is currently experiencing issues. Our vendors are working to remediate as soon as possible, there maybe a delay in responding to your emails . We apologise for any inconvenience caused.
- monitoring Oct 03, 2019, 12:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2019, 12:41 AM UTC
This incident has been resolved.
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