Resolved after 19 days 3 hours, affecting SMX Service Desk, on March 12, 2020.
We are receiving tickets to our ticketing system, however auto replies with ticket numbers are not being sent out at present. We are working to resolve this currently.
Affected components
Update timeline
- investigating Mar 12, 2020, 08:00 PM UTC
Due to an upgrade to our ticketing system you may experience delays or duplicate responses on cases submitted to our service desk. SMX Support would like to apologize in advance for any potential delays.
- identified Mar 12, 2020, 10:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 15, 2020, 11:22 PM UTC
We are receiving tickets to our ticketing system, however auto replies with ticket numbers are not being sent out at present. We are working to resolve this currently.
- resolved Mar 31, 2020, 11:23 PM UTC
This incident has been resolved.
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