SMX Cybersecure Email incident

Secure Email Gateway Disaster Recovery Testing - Wednesday 23/06/21

Resolved after 5 days 3 hours, affecting Mail Filtering, on June 23, 2021.

monitoring Jun 23, 2021, 12:44 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 23, 2021, 12:43 AM UTC
Resolved
Jun 28, 2021, 04:30 AM UTC
Duration
5d 3h
Detected by Pingoru
Jun 23, 2021, 12:43 AM UTC

Affected components

Mail Filtering

Update timeline

  1. investigating Jun 23, 2021, 12:43 AM UTC

    Due to unforeseen side effect of the change, todays change was rolled back. Some customers may experience a slowdown of mail which will clear over the next few hours.

  2. monitoring Jun 23, 2021, 12:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 28, 2021, 04:30 AM UTC

    This incident has been resolved.

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