SMX Cybersecure Email incident
Intermittent inbound office 365 emails queued
Resolved after 7 hours 24 minutes, affecting Mail Filtering, on October 6, 2021.
The SMX Filtering platform is no longer being rate-limited, and this incident is now resolved.
Affected components
Update timeline
- identified Oct 06, 2021, 10:51 PM UTC
Currently some inbound emails for Office 365 are being queued .There will be a delays in receiving emails. We are investigating the cause of this at present.
- monitoring Oct 06, 2021, 11:11 PM UTC
We are aware of delayed delivery of inbound mail for SMX customers on Microsoft 365, due to Microsoft rate-limiting of SMX IP addresses. We have moved mail delivery to an alternative delivery address until the rate-limiting issue has been resolved. Any mail queued for delivery against Microsoft 365 has now been delivered.
- monitoring Oct 07, 2021, 03:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2021, 06:15 AM UTC
The SMX Filtering platform is no longer being rate-limited, and this incident is now resolved.
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