SMX Cybersecure Email incident

Database Performance issues

Minor Vendor's status page →

Resolved after 5 hours 14 minutes, affecting SMX Portal, on November 29, 2021.

monitoring Nov 30, 2021, 01:44 AM UTC

All services are fully restored.

Started
Nov 29, 2021, 08:30 PM UTC
Resolved
Nov 30, 2021, 01:44 AM UTC
Duration
5h 14m
Detected by Pingoru
Nov 29, 2021, 08:30 PM UTC

Affected components

SMX Portal

Update timeline

  1. investigating Nov 29, 2021, 08:30 PM UTC

    Engineers are investigating degraded performance in the SMX portal

  2. identified Nov 29, 2021, 09:27 PM UTC

    SMX is temporarily disabling the portal for 15 minutes to clear locks from the statsdb database

  3. monitoring Nov 29, 2021, 09:57 PM UTC

    The SMX portal has been restarted. Search history will be delayed for several hours. We will notify here once history is up to date

  4. monitoring Nov 30, 2021, 01:44 AM UTC

    All services are fully restored.

  5. resolved Nov 30, 2021, 01:44 AM UTC

    This incident has been resolved.

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