SMX Cybersecure Email incident
SMX Portal: Delayed Mail Search and Reporting
Resolved after 3 hours 11 minutes, affecting SMX Portal, on November 30, 2021.
This incident is now fully resolved. Mail log processing has caught up and the SMX portal search and reports will reflect current status. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Nov 30, 2021, 06:39 PM UTC
We are investigating delays to message search and reporting in the SMX portal. Mail flow is not affected.
- identified Nov 30, 2021, 07:25 PM UTC
The reported problems are due to a database performance problem, which we have now resolved. Our log processing system is working through the log backlog now, and is expected to bring mail search and reporting up to date within a couple of hours.
- resolved Nov 30, 2021, 09:50 PM UTC
This incident is now fully resolved. Mail log processing has caught up and the SMX portal search and reports will reflect current status. We apologise for any inconvenience caused.
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