Resolved after 6 days, affecting Mail Filtering, on March 21, 2024.
A work around is in place which should help prevent DNS failures and allow these domains to resolve. We are working with Dreamscape Networks to resolve this issue fully.
Affected components
Update timeline
- identified Mar 21, 2024, 10:56 PM UTC
There is currently an issue where Dreamscape Networks are experiencing some DNS resolution problems (MX records are not able to be resolved) which is resulting in SMX customers not able to look up these domains . These domains will have the NS servers: ns1.syrahost.com ns2.syrahost.com This problem is external to SMX , however we are clearing the cache on a regular basis to so the correct DNS records can be picked up. Further details regarding this will provided once they are known.
- monitoring Mar 24, 2024, 09:46 PM UTC
A work around is in place which should help prevent DNS failures and allow these domains to resolve. We are working with Dreamscape Networks to resolve this issue fully.
- resolved Mar 27, 2024, 11:11 PM UTC
This issue has been resolved.
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