SMX Cybersecure Email incident
SMX admin portal not displaying inbound or outbound mail logs
Resolved after 1 hour 57 minutes, affecting SMX Portal, on September 4, 2024.
We have restarted some services at the back end, and both inbound and outbound mail search now displays the expected data. We will continue to monitor.
Affected components
Update timeline
- investigating Sep 04, 2024, 08:35 PM UTC
We are aware of an issue where mail search data is not populating in the SMX admin portal. We are investigating a fix and will provide updates as they come to hand
- investigating Sep 04, 2024, 09:14 PM UTC
We are continuing to investigate this issue, we can however confirm that mail flow, Smart Rules, and any policy sets are unaffected. The issue seems to be limited to how data is being displayed.
- monitoring Sep 04, 2024, 10:18 PM UTC
We have restarted some services at the back end, and both inbound and outbound mail search now displays the expected data. We will continue to monitor.
- resolved Sep 04, 2024, 10:33 PM UTC
This incident is now resolved
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